As a source I would like to ask a favor. If you have to leave a negative comment on a SI, that's great, that's what they are there for; communication. However; if the Source makes the issue at hand right, then also acknowledge that, if not, he (SRC) is still on blast, yet he righted a wrong. I am speaking from experience. Example 1. I was accused of not sending a package. Well, I did send the package, however, in Canada there is a thing called a postal code, that the customer did not put in his address. The result, the package is still sitting somewhere in Canada, yet I resent the customers package, again. My mailing cost almost as much as his order. None the less, we got it right, but the negative comment is still there.
Another guy approached me saying he was going to go to MG's and ERoids about my service because he had not gotten his gear, although I did my part, shipped his gear and tracking was provided. He tracked it to his state; then that was it. To this day, we don't know what happened. From the get go, he was on a rampage, and I can understand though that is the first reaction; shit, I've been burned again. Trust me, Ive been there many, many times. In the end, we made it right, plus I added his a few extra's for his time.
Another issue. I talked to a guy via email; last conversation was Friday night at 7:47, was leaving to go out of town to funeral. This guy emailed me 11 times on Saturday, 9 times Sunday, and 7 times Monday. He went on to say I was not responding to his emails. Needless to say, I had 86 emails Monday when I got home, 27 were from the same guy. Yet, once again, I got in touch with him and answered his questions, but the negative comment is still there.
I cant speak for the other SRC's, but personally, I know I make quite a few mistakes, and try to own up to them. Sometimes the problems are out of both yours and ours hands; postal service, that's where we need to work and communicate together.The comments sections are for just that, to help the community be in the know of what's going on. I know for me, I would like to hear a customer add something to the effect; mailing/shipping was rough, but he made it right in the long run. If a SRC doesn't do his part, hell yeah, blast his ass, you paid for service then you should get it, but also be aware that sometimes, especially for me, that at times it can get hectic and I can get behind. So just be patient and first and foremost considerate and I would say in most cases it can be worked out; after all, this is most of the SRC's lively hood and two, for me, I just don't want to be known as that guy that fucked some guys over.
If you guys have any input as to what we can do to make this better feel free to jump in. Also, I would like to give a big, no, a HUGE thank you to the entire MG community. This is one close knit family.